Policies

Thanks for choosing us to be your veterinary healthcare provider! In order to ensure that all our patients and clients receive the best possible care, please keep the following policies in mind when you come in.

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  • No more than 2 animals per person per visit. Exceptions are made for litters of puppies or kittens (a litter vaccination fee of $30 will be charged in addition to any medications, vaccines, or procedures performed).
     

  • Coughing dogs and dogs with GI symptoms should NOT enter the building until their turn to be seen. For more information, click here.
     

  • All dogs who require a muzzle for safe handling must arrive with a basket muzzle (click for a good example). Traditional muzzles will not be accepted due to the safety risk they pose, since they inhibit the dog's ability to pant and regulate body temperature. We do not have basket muzzles for sale, and your pet may be turned away if you arrive unprepared for your visit. Basket muzzles can be bought at pet stores or online.
     

  • All clients must sign in at the front desk on the main clipboard upon arrival. If we have never seen the patient before, please fill out new client paperwork after signing in on the main clipboard, or click here to download and fill out paperwork ahead of time.
     

  • Cut-off times may vary due to patient load and doctor schedules. We reserve the right to turn away clients that arrive after we have cut off for the day. We will do everything we can to inform clients of any change in schedule, including updating our Facebook page, website hours, and voicemail hours.
     

  • We are NOT an emergency clinic. For true emergencies, we always recommend proceeding directly to an emergency clinic. We may be able to help in certain emergency situations, but we may refer you to an emergency clinic if the patient would be better served there. For a list of local emergency clinics, please click here.
     

  • Barking dogs must wait outside in the rear of the facility for their turn to be seen. In order to keep our lobby as peaceful as possible, we require all patients exhibiting fractious or noisy behavior to wait outside. Go around the laundromat in and wait in your vehicle until you are called. Please leave your phone number or vehicle description with reception so we can reach you when it is your turn to be seen.
     

  • We do NOT respond to faxed requests for prescriptions or prescription refills, and we do NOT fax or call in prescriptions to outside pharmacies. We do NOT respond to requests to confirm prescription orders by fax or email. If you wish to have a prescription filled outside our facility, you must pick up a written script at the office. There are no exceptions. For prescription food orders, you may either request a written script or you may purchase food from our online pharmacy.
     

  • Payment is due at time of service. There are no exceptions. Failure to pay at time of service will result in permanent suspension of any and all services.
     

  • Be prepared for long wait times! Our wait times can occasionally be short, but may climb to as much as 3-4 hours on a busy day. Please plan accordingly!